• Only gift cards purchased through our website can be used on our website. Our gift cards are not redeemable at any other website or retail locations.

• At this time gift card balances are not visible on your account, but feel free to e-mail us at hello@shopimpressions.com and we’d be happy to relay the balance to you.

• Gift cards can be purchased here! We always recommend reading the gift card’s description before purchasing.

• No, gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

• Our system does not allow split payment methods at this time. We’re so sorry! The exception to this is when using a gift card issued by our website that does not cover the full purchase price. In this instance, your gift card amount will be fully used and then you will be able to enter additional payment information.

• An AmEx gift card will not work at all on our site. Other credit card gift cards may work, but they cannot be used with another credit card. We have seen successful transactions with credit card gift cards when those gift cards have a billing address attached to them. They can be used as the only type of payment, and not combined with a debit or credit card. If you have any more questions, please contact us.

• If you receive an "AVS error" code when checking out/unable to check out, then this normally means there is an issue with your credit card. One example is your billing address does not match the billing address attached to your credit card/bank account. Please contact your bank for your billing address. Another cause for a checkout error is using an American Express gift card. Unfortunately, we are not able to accept American Express gift cards at this time. Our system does not allow credit card gift cards (i.e. AmEx or Visa gift cards) to be combined with a debit/credit card purchase.

• When our payment processor receives your order from our website, they pass all the necessary information to your bank or the issuing credit card company. Immediately, your bank or the credit card company places a pre-authorization on the account, then checks the AVS (address verification system), and sends a reply back to our payment processor. If the AVS check fails or the transaction is denied, our credit card processor (Paypal) cancels the transaction immediately and notifies us. However, the issuing bank or credit card company has the option to allow the authorization to remain for several more days, and in some cases longer. This pre-authorization hold can only be removed by the issuing bank or credit card company.

• PLEASE NOTE: In these situations Impressions is not holding funds or charging your card, nor do we have access to do so. If a pre-authorization hold for funds from a canceled transaction is present on your account, you must contact the bank or credit card company if you wish to remove the hold on your funds.

• We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s). You can view our return policy and process here. Return Policy

• Return shipping costs are the customer’s responsibility. If using a label provided through our return’s portal, the customer agrees to have the cost of the shipping withheld from their refund. However, if store credit is chosen, the return shipping label is FREE!
• NOTE: At this time we are only able to issue one return shipping label per order. If you are wanting to return multiple items from one order, we recommend the return requests be submitted together. If you are wanting to return other items after receiving a return shipping label from us, then the return would need to be shipped back to us using your own method of shipping.

• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.

1. Due to hygiene reasons, we request that customers please wear undergarments when trying on swimwear to avoid damage to the product. We also request the hygiene liner still be attached upon the return of any swimwear piece. We respect our customers and want to ensure quality throughout all of our products.

• Original tags (if applicable) must be attached & intact.
• If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
• Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping.
• Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:

1. Items within our Final Few Collection here!
2. Intimates (i.e. Self Adhesive Bras) and Jewelry
3. Hats and Beanies
4. Any items marked 50% off or more at time of sale
5. Gift cards
6. Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

• If an ineligible item(s) is returned to us:

1. Returns postmarked after 30 days from the order fulfillment date will only be issued store credit and are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 20% of the original purchase price or $6/item whichever is greater.
2. Returns that are postmarked after 30 days of the order fulfillment date in which the customer does not wish to have a restocking fee withheld can be shipped back to the customer at their own expense.

Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-

Submit a return request (through the Customer Service Portal) and you will receive a prepaid return shipping label.

For manually mailing a return, please send returns to the following address:

Impressions Online Boutique
Attention: Returns
1106 N Old Missouri Rd
Springdale, AR 72764

• Returns are processed within 2-5 business days of receipt and you will be e-mailed when we process your return!
• Returns addressed to our corporate address at 2002 Ford Avenue will experience processing delays of up to 3 business days.
• Refunds are refunded back to the original form of payment in the way they are paid. Please note that original shipping charges are not refundable.

• We order from a variety of manufacturers, so the sizing varies from item to item!
• We measure each item and each size of each item in inches.
• We provide a measurement chart on each item's page measuring the (if applicable) bust, waist, hips, or the inseam, rise, waist, and hips, and the length. We also provide the model's measurements and height on each item's page next to the measurement chart.
• We also provide a True to Size bar above the sizing chart to help customers determine if an item runs smaller or larger than true to size!
• We lay each item flat on a table and measure the amount of fabric around at each point (each point being the bust, waist, etc.). We also have the fabric type in the description of the item on the item page, so you can determine if the item has any stretch or not.
• Our typical sizing is small: 0-4, medium: 4-6, and large: 6-8, XL 8-10, 1XL 12-14, 2XL 14-16.
• Although some of our items run much larger or much smaller than that sizing. We would recommend comparing your own measurements to those on the sizing chart to find your best fit!